Caring for our Customers during COVID19 | Updated October 2021
We’re here to help with COVID19 photo booth related enquiries.
We’re here to help with your COVID19 photo booth requests if your celebration needs to be postponed. Call 1300 026 684 or email us.
- Yes, we are open: We are open for new bookings and are beyond grateful for your support. We know you need answers which is why every email and call is replied to quickly.
- We’re paying close attention to official updates: We are keeping a close eye on any updates to COVID19 via official updates from the Australian Government. Obviously this is a fluid situation and we are in constant contact with our customers as new updates are released. Our friends over at WedShed have complied a fantastic rolling resource of each state’s event guidelines and restrictions which they are updating regularly too.
- We’ve put our props away: COVID19 and props aren’t ideal so we’ve put them away just for now. Don’t despair because we can speak from experience when we say that if there’s no props, your guests’ creativity will go through the roof!
- We’re sanitising all equipment: We’re COVID19 photo booth friendly! All equipment will be thoroughly sanitised down prior to and after each event. Areas such as the booth touch screen and print collection area will be sanitised by your attendant during the event. Have guests that won’t be comfortable using the touch screen at all? Not a problem. Our attendants are on hand to activate their chosen booth experience for them.
I’ve decided to postpone my event.
What do I need to do?
Please call 1300 026 684 or email us for the next steps. There is no charge for postponing your date to anytime in the future and we will do everything we can to accommodate you.
Additionally, if you receive our voicemail, please do leave a message with your details. We are fielding a large number of COVID19 photo booth enquiries and our amazing team are assisting our customers with closest event dates first. We have method to the madness and there’s no way we’ll forget about you!
My event is still able to go ahead.
What do I need to do?
That’s awesome! Rest assured we’ll be in touch if there’s any outstanding information we still need. Our booking office is open and your email and phone queries WILL be responded to. As we’re sure you can understand, we are assisting the most urgent queries first and assisting everyone in the most efficient way possible.
Are you still taking future bookings?
We’re still on like Donkey Kong and we’re not going anywhere. No pesky pandemic is going to change our dedication to awesome customer service! We’d love to chat to you about your event for 2021 and beyond. Available dates for 2022 are filling quickly due to postponements. We advise getting in touch sooner than later to ensure your preferred date is available. There is no charge for postponing your date should you need to in the future.
Please send through your enquiry via our contact page.
Meg & Adrian married in April 2021.
“We received the USB and we had such a laugh at the absolute degenerates that we call our friends!! Thank you to all, your customer service was exemplary throughout the entire process, genuinely the best vendor for the entire wedding. Your very generous terms meant we felt incredibly comfortable with whatever covid/border closures threw our way. We let go of a few of our original vendors due to (understandably) strict terms and conditions but we were so thrilled that it all went ahead and we could have you there. Cheers!”
Rebecca & James married in February 2021.
“Hi guys!! James and I would like to say a HUGE thank you to the In the Booth team. Thanks for doing such an excellent job on all your emails and phone calls during this difficult time, especially with covid and our changes! Mike did such a superb job! I cannot thank him enough! The guests all loved Mike and the booth! We got so many compliments, and I will definitely recommend you guys for future customers! Once again wishing you guys nothing but the best and thank you for making our wedding night so special!”
Contact free experience downloads.
The beauty of our booths is that there’s no additional contact required for guests. Social distancing is able to be maintained as per your state guidelines. Our custom-designed app is designed for individual use, so guests can move into their own space to access their photos.
Our app is completely free. We will never ask your guests for their email address or phone number to be entered in order to access their photo booth experiences.
Guest Cam for the win.
Our infamous Guest Cam service is there for any guests who don’t feel comfortable being in the booth itself. Rest assured this is not a digital-only service! Your guests can capture as many Guest Cam images as they like and the booth will print each one. Our attendants will ensure Guest Cams are ready for your guests to collect.
Guest Cam from a Distance
Did you know Guest Cam works from afar? For guests that can’t attend due to good ‘ole Covid19, all they’ll need is our free app and your Guest Cam event code to join in the fun!
For example, guests at home in Sydney will be able to capture Guest Cams via their device which will print out at your wedding in Adelaide! Pretty cool, huh? Guests at your event will love picking up little Guest Cam surprises from friends and family at the booth! Download our Guest Cam from a Distance info below to send to your out-of-town loved ones so they know what to do. The document below is an editable PDF so you can add in your Guest Cam code (if you’ve forgotten your code, you can find this in your Booth Portal).
Customer service isn’t just for the good times.
We’ll be here in the bad times too. Instead of crying into our porridge, we’ve put our time into making bits and pieces to make some tasks easier. Check out our collection of links to resources below. We hope there’s one that helps, even just a little.
How can I help?
The kindness, patience and understanding shown to our staff by our customers has been incredible and we so appreciate it. The heartache of the effects of COVID19 on the event industry has lasted far longer than we could have imagined.